FAQ-Solar mounting racks

Mar 14, 2022

FAQ:


Q1: What is your main products ?

A:   The whole set of solar mounting racks include its accessories,Solar mounting structures for rooftop,ground, carport,solar farm. Also ground screw, fence,hook,etc.


Q2: Which markets do you mainly sell ?

A:   We mainly sell to Asia,Middle East,Latin America,Africa,Europe, etc.


Q3: What’s your business scope ?

A:    We mainly offer customized design& production for each project, OEM inquiry is welcome.


Q4:  What is your package?

A:    Wooden/metal pallet,cartons, could also be customized as per client’s requirement.


Q5:  What is your payment term ?

A:    T/T,L/C,WESTEN UNION,PAYPAL


Q6:  How do you guarantee your quality ?

A:    We have control for each process: design→Raw material→production→pre-assembled check→take pictures for each item →packing check. Also, we will issue warranty certificate to you.


Q7:  What is your lead time ?

A:     1-2 days for sample, about 1-3 weeks for mass production,depends on the order quantity. If we have items in stock, could ship immediately after payment.


Q8: Why choose PHOTONS solar ?

A:     1)We are factory, offering the most competitive price,Welcome to visit us anytime;

2) 2 production bases to ensure short lead time;

3)More than 15 engineers to offer fast solution;

4)Wide product range:various roof &ground components;

5)ISO9001 certified, strict quality control.


Q9:   What quality certificate do you have ?

A:     We have ISO 9001 and ISO 14001&OHSAS18001,CE,TUV, SGS etc.


Q10:  Do you offer the strength calculation report ?

A:     Yes, we could offer SAP2000 report


Q11:  What is your production capacity ?

A:      100 Megawatt/month


Q12:   What is your warranty ?

A:       We offer 10 years warranty.


Q13:   How can I vist you ?

A:       You could fly to Xiamen Gaoqi International Airport,or take high-speed train to Xiamen Station.


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